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At Lotto Buster, Customer Satisfaction Is Job 1
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We have the answers to all your questions - and some you'd never think to ask. Simply
choose a topic below and read through the list of questions and answers. If you should
have a question that we haven't answered here, please feel free to contact us.
Note: Click question to view response, click again to close.
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Q:
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Does Lotto Buster run on all versions of Windows?
Yes. Lotto Buster may be run on any 32-bit and 64-bit version of Windows including
Win95, Win98, WinSE, WinME, Win Xp, Win2000, WinNT, Vista, and Windows7.
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Q:
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Can I try Lotto Buster before I buy it?
Yes. To insure customer satisfaction we allow you to "try it before you
buy it".
You may install and use the program, free of charge, for a period of 10 days, or
45 program loads (whichever comes first). To continue using Lotto Buster beyond
its evaluation period you may purchase it by ordering a registered Cd-Rom disk.
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Q:
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What games does Lotto Buster support?
Lotto Buster can be used with any Pick3, Pick4, Pick5, Pick6, BonusBall, or
PowerBall lottery.
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Q:
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Does Lotto Buster come with game databases?
Yes. We have databases for over 200 of the most popular lotto games that are played
world wide. To see a list of the current databases available
Click Here.
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Q:
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How much does Lotto Buster cost?
The suggested retail price Lotto Buster is $39.95 (us) plus shipping and handling.
This price includes a registered Lotto Buster Cd shipped to your door and
unlimited LiveUpdate database downloads and updates as well as free program
updates.
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Q:
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Do you charge for downloading databases or database updates?
No. You may download as many databases as you desire, as often as you want, free
of charge.
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Q:
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Do you charge for program updates?
No. Once you have purchased the Lotto Buster Cd, you may download all program
updates from our website, free of charge.
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Q:
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How do I purchase Lotto Buster?
Credit card and debit card purchases may be made online or by telephone.
To purchase by check or money order you may mail your order directly to us.
For complete ordering instructions Click Here.
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Q:
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What exactly is shareware?
Shareware is trail software that can be run for a limited amount of time. After the
evaluation period has ended the software "expires" and can no longer be used.
Continued use beyond the evaluation period is illegal, immoral and probably fattening.
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Is the trail version fully functional?
Yes. The evaluation version is fully functional and has all the functions
of the registered version.
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Q;
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How long can I use the trail?
You may install and use the program, free of charge, for a period of 10 days,
or 45 program loads (whichever comes first).
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Q;
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Why did my evaluation period not last the full 10 days?
In addition to the days used counter, Lotto Buster also counts the times that it
has been run. If the program has been run more then 45 times it will expire.
Also, because some persons attempt to circumnavigate the evaluation period, the
evaluation software has checks to see if any of its registries has been tampered
with. If it finds a missing or incorrect value in its registry, it will immediately
expire.
It will also lockdown if your system has been ''back-dated'' after the
installation
of the evaluation version.
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Q;
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Does the software contain any SpyWare or AdWare?
No! To insure the integrity of the Lotto Buster software it is regularly scanned for
viruses, spyware and adware by dozens of third party agencies, such as kaspersky and nod32.
To view a few of the scan reports run on our software
Click Here.
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Q;
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Can I register the evaluation copy?
No. The files and programming needed to permanently unlock Lotto Buster are not
contained in the evaluation copy. These files come only on the registered Cd.
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Q:
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Do I need to do anything special before installing the software?
Yes. When Lotto Buster is installed it requires exclusive use of various system resources.
Before installing Lotto Buster be sure to close all other programs, including any programs
that operate in the background such as anti-virus programs. These open programs can lock
shared system resources that are required as "exclusive" by the SetUp program.
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Q;
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Do I need to do anything special after installing the software?
Yes. After installing the software, you should restart your system. This is required
in order for your system to recognize the new components installed by Lotto Buster.
Also, If you are running Vista or Windows7 you will also need to set your Lotto Buster
launch icons Compatibility tab to ''Run this program as an administrator''.
After installing Lotto Buster you will also need to download the databases for the games
you wish to play. This is done using the ''Download Data Base From Web'' function.
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Q;
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Do I need to uninstall the evaluation copy before installing the Cd version?
No. The Cd is programmed to search for previously installed versions, including
evaluation versions, and update it with any additional files and components needed.
By allowing the Cd to update your existing software you will retain all your game
databases and history data.
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Q;
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How do I install the evaluation software?
The simplest method is by installing directly from the web. To do this:
On the shareware download page, click on the ''Lb2010
Ver:X.X SetUp.Exe'' download link.
On the 'File Download' dialog box select "Open".
Allow the software to download to your systems memory.
When you receive the prompt "This will install Lotto Buster 2010. Do you wish to continue?"
Close all other programs, including your Internet browser.
Click "Yes".
Follow the on screen instructions.
If you wish to retain a copy of the install program on your system, do this:
On the download page, click on the "Easy Install" download link.
On the 'File Download' dialog box select "Save".
Select the folder you wish to save the install program.
(Be sure to remember the location to which you are saving.)
Allow the software to download to the folder you designated.
After the download is complete, close all programs, including your Internet browser.
Open Windows Explorer and navigate to the folder you designated.
Double click on the file 'lbSetUp.exe'.
Follow the on screen instructions.
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Q;
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How do I install the program from Cd?
If you already have the evaluation software installed on your system:
You need only insert the Lotto Buster Cd into your Cd-Rom drawer and insure
it is properly seated.
The Lotto Buster Cd is programmed to auto search for any previous versions of
the Lotto Buster, including the evaluation version.
Once located it will install any additional files and components needed.
If the Cd does not "auto launch', see the faqs section on 'Common System Errors'.
If you do not have a previous version of Lotto Buster installed on your system:
Insert the Lotto Buster Cd into your Cd-Rom drawer and insure that it is properly seated.
Allow time for your system to read the Cd directory.
Allow the start screen to load.
Select 'Install Lotto Buster' from the start screen.
follow the on screen prompts.
If the Cd does not "auto launch', see the faqs section on 'Common System Errors'.
You may then download any version updates from our download page.
Note: Version updates are always free.
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Q:
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Can I install a new database from the Internet?
Yes, Lotto Buster Version 2.0 and greater have a direct database download
feature. This feature downloads and installs requested databases directly
to you Lotto Buster software.
To use the direct download feature:
On the Lotto Buster menu bar, click 'File'.
On the drop down menu, choose 'Select Game'.
On the expansion menu, click 'Download Data base From Web'.
On the Database Download dialog box, select the desired databases.
Click 'Load Selected Files'.
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Q:
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Can I manually download a new database from the Internet?
Yes. Although the easiest method of installing databases is by using Lotto
Busters auto download, you can manually install a database. Complete
instructions on how to manually download and install a database can found
on the database download page.
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Q:
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Does the Cd come with game databases?
Yes. The Lotto Buster Cd has the game databases current through the date the
Cd was 'mastered'.
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Can I install custom databases that I create?
Yes. Lotto Buster has a function that allows you to create custom databases. For
more information on this, see the faqs section on 'Custom Databases'.
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Q:
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How often do you update your online databases?
We currently update our databases 6 times each week.
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Q:
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Can I update my databases from the Internet?
Yes. Lotto Buster Version 2.0 and greater have a direct database update feature.
This feature automatically updates your Lotto Buster game databases.
To use the database update feature:
On the Lotto Buster menu bar, click 'File'.
On the drop down menu, choose 'Update Data Base'.
On the expansion menu, click 'LiveUpdate of Results'.
On the Database Update dialog box, select the desired databases.
Click 'Update Selected Files'.
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Can I manually download updates from the Internet?
Yes. Although the suggested method to bring an existing database current is either
manually inputting the results or using "LiveUpdate", you can manually download
and install a database update.
To do this, follow the instructions found on the database download page of our
website.
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Q:
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Can I manually input game drawing results?
Yes, this is the preferred way of keeping your databases current. Simply
use Lotto Busters 'Enter Results' feature.
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Q:
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Can I import and export data from my game databases to other applications?
Yes. Lotto Buster databases use the standard Microsoft 'Jet' database format. This
allows you to export and import data using any tool that supports 'mdb' formats,
such as Access or Excel.
Additionally, Lotto Buster has a special function that allows you to import data
from plain text files.
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Q:
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Is it possible to edit game databases?
Yes. Lotto Buster has a variety of tools designed to allow you total control over
the database.
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Q:
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Can Lotto Buster keep track of my selections?
Yes. Lotto Buster has two logs (current and history) that retain your number selections.
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Q:
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Can Lotto Buster check my selections for winning numbers?
Yes. Lotto Buster can check the number selections you have stored your logs
against the results of the last drawing. It will also give you a breakdown
of how well your selections performed.
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Q:
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Can Lotto Buster print my lottery tickets?
Yes. Lotto Buster can print lottery tickets for the selections stored in
your current selections log.
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Q:
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Do I need to do anything special before printing lottery tickets?
We do not have a copy of the lottery ticket for every lottery game being played so
many databases do not contain the ticket information required for printing the play
slips correctly.
If the play slip information is not present you will need to use the 'Play Slip Setup'
function to enter the play slip information.
If the database does contain the play slip data you will still need to align the
information with your printer.
This is done using the 'Set Printer Alignment' function (the very last screen of the
'Play Slip SetUp Wizard').
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Q:
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Does Lotto Buster Contain a numbers wheel?
Yes. Lotto Buster has a ''full'' numbers wheel that has the
capability of enforcing user controlled filtering.
It also has 300+ abbreviated wheels and 200+ key wheels.
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Q:
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How much does Lotto Buster cost?
The suggested retail price Lotto Buster is $39.95 (us) plus shipping and
handling.
This price includes a registered Lotto Buster Cd shipped to your door and
unlimited LiveUpdate database downloads and updates as well as free program
updates.
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How much is delivery cost?
United States (US) $5.95
Australia (AU) $7.90
Canada (CA) $7.85
Mexico (MX) $7.95
Puerto Rico (PR) $5.95
South Africa (ZA) $14.85
United Kingdom (UK) $7.95
All Other Countries $10.50

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How long does it take for my Cd to arrive?
Normal delivery time within the United States is 4 to 10 days.
Delivery time to countries outside continental North American varies from
10 days to 6 weeks.
So that you can continue to use Lotto Buster until your Cd arrives, we will
supply you with an unlocking key immediately upon purchase.
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Q:
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Do you charge for downloading databases or database updates?
No. You may download as many databases as you desire, as often as you want, free
of charge.
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Q:
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Do you charge for program updates?
No. Once you have purchased the Lotto Buster Cd, you may download all program
updates from our website, free of charge.
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Q:
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How do I purchase Lotto Buster?
Credit card and debit card purchases may be made online or by telephone.
To purchase by check or money order you may mail your order directly to us.
For complete ordering instructions Click Here.
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Why is the version on the Cd-Rom order page not the same as the version posted to the web?
Since we update the program so often it is impractical to master a new run of Cd-Roms each update.
Instead we have programmed the Cd-Rom disk to recognize when a more current version is installed on
your system and to install only the additional components required. By doing this we have eliminated the
need of purchasing a new cd every time an update becomes available. It also allows you to get the newest
updates free and without buying and waiting for a new Cd to arrive.
If you currently have the shareware version installed on your system, all that should be required when
your Cd-Rom arrives is to place the Cd in the Cd-Rom drawer and launch Lotto Buster from your current desktop icon.
Both the shareware version and the registered version are programmed to "look" at your Cd-Rom drive to see if
an original Lotto Buster disk is present. If the shareware version finds the LB2002 (or higher) disk, it will then install
the additional components (contained on the disk) needed.
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Q:
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Can install Lotto Buster on more than one computer?
The Lotto Buster licensing agreement allows you to install Lotto Buster on as
many computers as you own.
You may not, legally or morally, install Lotto Buster on any system you
do not own. You paid for your copy, so make your friend do the same.
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Q:
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Can I make copies of the Lotto Buster disk?
No. The files on the Lotto Buster disk are both encrypted and copy protected.
Copies made from original disk will be nonfunctional.
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Q:
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Is my online purchase secure?
Absolutely. RegSoft (our online registration service) runs only secure servers utilizing
the highest encryption technology available.
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Q:
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Do you charge for program updates?
No. Once you have purchased the Lotto Buster Cd, program updates are free of charge.
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How do I get free program updates?
When an update has been thoroughly tested and is ready for release, it is posted to
the download page of our web site.
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How do I install program updates?
In most cases you need only install the latest version of Lotto Buster into the same
directory as your current version. This assures that you still have use of your current
databases and preserves your history data.
If any special steps need to be taken they will be detailed on the install instructions.
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How often do you update the program?
Normally we release 4 to 10 updates per year.
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Will I be notified of program updates?
At Lotto Buster we respect your right to privacy and treat information about our
customers as strictly confidential. Therefore we do not send you ANY communications
without your expressed consent.
To insure that you receive notifications of updates you should sign up for our
"News Flash". To sign up
Click Here.
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E1:
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Program Does Not Run After It Is Installed:
Most install problems occur when other programs are open or running during the
Lotto Buster installation process. These open programs can lock shared system
resources that are required as "exclusive" by the SetUp program.
Before installing Lotto Buster be sure to close all programs including any
programs that operate in the background such as anti-virus programs.
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E2:
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Known Windows 95/98 Problem:
Many of Lotto Busters features utilize the latest Windows support files. If your Windows
operating system is outdated Lotto Busters may not run correctly.
A known issue is that older versions of Windows 95/98 will show a "false" memory error when
running programs that utilize newer versions of the Microsoft 'Jet' database.
Microsoft has released ''service packs'' that are designed to keep your operating system
current and enable it to run smoothly with newer software releases.
It is suggested that you insure that you have the most recent Windows updates available.
Microsoft system updates are free and available for download from;
http://windowsupdate.microsoft.com
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E3:
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Program Will Not Load After Running System Recovery:
Windows system recovery is a great way to get your system running after a major crash,
but it does not always restore all the support programs need for Lotto Buster to run
properly.
The fast and easy cure to this problem is simply to reinstall Lotto Buster with the
most recent version available on our download page. When done properly, reinstalling
Lotto Buster will not over-write your existing databases and settings.
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E4:
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Runtime Error '5':
A runtime error 5 occurs when Windows can not complete a requested task because of
a missing or corrupt support file.
This error most often occurs when you replace a newer version of Lotto Buster with
an older version.
The fast and easy cure to this problem is simply to reinstall Lotto Buster with the
most recent version available on our download page.
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E5:
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I Have LB2002 and LiveUpdate Has Stopped Working:
All the data bases have been updated for use with the most current version, Lb2010.
In order to use LiveUpdate you will need to update to Lotto Buster 2010.
It is a FREE update and can be downloaded from our web site.
For complete details point your web browser to:
http://www.lottobuster.com/newsletters/2004_08_28.html
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E6:
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Can Not Connect With LiveUpdate:
First insure that you have the most current version of Lotto Buster. The most current
version is always found on our download page.
If you have the most current version and are still unable to use
LiveUpdate, please read
LiveUpdate Troubleshooting
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E7:
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Autoexec.nt system file is not suitable for running MS=DOS:
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E8:
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Known AOL Install Error:
AOL has an ''auto-decompress'' option on its download feature. If
this feature is enabled when you download the Lotto Buster setup
file it will corrupt the file and you will receive a ''This file
is not the correct size or is corrupt and is unusable'' message
when you run the Lotto Buster install program. To correct this error,
turn off the AOL auto-decompress feature and download a fresh Lotto
Buster setup file.
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E9:
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Program ''Freezes'' When Run On Windows Xp:
It is important that before installing Lotto Buster that you be logged on as
Administrator or as a user with Administrative privileges.
Also check your DEP (Data Execution Prevention) settings.
If you have changed the default DEP setting from the Windows default of
''Turn on DEP for essential Windows programs and services only''
to the second option,
''Turn on DEP for all programs and services''
You will need to add Lotto Buster to the 'Exclude' list.
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E10:
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Lotto Buster Cd Will Not Run On Windows Vista / Windows7:
If you are running Vista or Windows7, you must have the Lotto Buster Version 4.3 Cd (or higher).
Lotto Buster Cds, prior to Cd version Lb2010 4.3, were manufactured prior to the
release of the final version of Vista/Windows7 so were not designed to be Vista/Windows7
Compatible.
It is important that before installing Lotto Buster that you be logged on as Administrator
or as a user with Administrative privileges.
If you are running the Lotto Buster Lb2010 ver 4.3 Cd (or later) then you may have your
security settings set higher then normal and you will need to:
* Right click on the Lotto Buster 2010 icon on your desktop and select Properties.
* Select the Compatibility tab.
* Mke sure the box next to "Run this program as an administrator" is checked.
* Close the 'Properties' box.
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H1:
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You Lotto Buster Help Files:
The help files packaged with your Lotto Buster software is an excellent
"first stop" when looking for information about Lotto Buster.
Each and every feature of Lotto Buster is documented and illustrated.
To open your Lotto Buster Help files:
On the Lotto Buster main menu bar click "Help"
On the drop down menu click "Help Contents"
Select a topic from the "Table of Contents"
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H2:
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The Lotto Buster eboards:
Members Helping Members
That's what the Lotto Buster eboard is all about. You can either scan past message
postings or post your own questions or comments.
Click Here
to visit the eboards.
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H3:
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The Lotto Buster Chat Rooms:
Live chat with other lotto plays
Click Here
to visit the chat rooms.
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H4:
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The Lotto Buster Support Team:
If all else fails, please do not hesitate to contact our support team.
Whether you have a problem our just a question about one of Lotto Busters features,
we want to hear from you. To contact our support team
Click Here.
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